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Telecommunications outsourcing is the practice of hiring a third-party organization to perform certain telecommunications tasks that would normally be done onshore. These tasks may include telemarketing, telecom research, network design and management, and technical support.
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Are you considering outsourcing your telecommunications roles? If so, it's important to know what's involved before choosing your offshore provider.
Telecommunications outsourcing is the practice of hiring a third-party organization to perform certain telecommunications tasks that would normally be done onshore. These tasks may include telemarketing, telecom research, network design and management, and technical support.
To take advantage of outsourcing solutions, it's important to understand what's happening in the telecommunications market. The global telecommunications services market was valued at $1.74 trillion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% from 2020 to 2027. This growth is driven by the increasing popularity of cloud-based technologies, as well as the growing number of mobile subscribers and demand for high-speed data connectivity.
By outsourcing telecommunications roles, you can free up time for your onshore team to focus on more value-adding activities. This can help your organization identify and leverage telecommunications strategies to capitalize on anticipated market growth.
Consider outsourcing your telecommunications roles to a reputable offshore provider today.
Why is the telecommunications industry well-suited to outsourcing?
The telecommunication services industry heavily relies on the reliable transmission of information over various distances. Essentially, a communications channel that sends information from one device to another. The type of software and technology required to do this and keep up with the demand for faster ‘sending receiving’ speeds can be expensive. Businesses invest millions into their research and development (R&D) teams to ensure their consumer offering is the best in the market.
Global telecom services spending is forecasted to average USD$1.58 billion between 2018 - 2024². This forecasted spend does not consider the cost of employment to hire staff to keep up with market growth, nor the overheads that come with additional staff. Outsourcing can be a solution for businesses who want to reduce overheads to focus on upgrades and develop technology strategies to facilitate growth.
Your business could save up to 70% on employment spending alone with outsourcing to the due to the lower living costs.
On top of this, telecommunications employees require certain qualifications and communication skills. Within Manila's capital city alone, 13 universities specialize in telecommunications, with 152,835 graduates added to the telecommunications sector's labor pool from 2014 - 2017³.
Telecommunications combines two industries into one: technology and communications. These two components are what cloud-based software and systems are all about. Since outsourcing providers heavily rely on cloud-based technology to connect onshore and offshore teams, telecommunications is perfectly suited to offshoring.
What roles and tasks can be outsourced in the telecommunications industry?
Some popular roles outsourced in telecommunications include:
Technical Support Specialist
IT Support Specialist
Technical Support Engineer
Network Engineer
Sales Representative
Technical Project Manager
Telemarketer
Telecommunications Specialist
Data Analyst