Menu
Compare quotes from 3 different contractors to ensure you get the best deal and potentially save thousands of dollars.
We take your safety seriously, so we thoroughly check each contractor’s record for any lawsuits or complaints with the Better Business Bureau, and verify their online reputation to give you peace of mind.
Say goodbye to the hassle of finding a reliable contractor – our online service is fast, free, and comes with no obligations. Get started on your renovation today with confidence!
Follow these steps to get the Best Quotes for your project!
If you're seeking exceptional IT support engineers, outsourcing IT support to the is an excellent choice. You'll receive top-notch service with a great culture fit, and outstanding value, allowing you to expand your team as required. Here's what you should know.
The BPO industry originated in the late 1990s and early 2000s, primarily for customer service roles. Technical support was one of those roles, making the a reputable and long-standing provider of offshore technical support talent for both hardware and software. At present, around 800,000 BPO employees work in customer service and technical support (voice), while nearly 100,000 workers support pure IT processes.
However, technical support has evolved and now encompasses technical support engineers in addition to standard technical support specialists. Tech support engineers are responsible for more than just customer support; they can also create processes, manage and maintain tools related to the product or service provided to consumers, and offer regular technical support as well.
In our experience, tech support engineers in the are typically Tier 2 or Tier 3 technical support specialists. Technical support positions typically advance from entry-level to subject matter experts, with employers providing dedicated technical upskill training for candidates to accelerate this progression.
Here are the tiers of technical support specialists:
Tier 1 (Junior): This is an entry-level position that typically provides support for one type of product or technology, such as mobile or telco technical support. This role is usually fulfilled by tech support specialists.
Tier 2 (Intermediate): Knowledgeable in two or more types of products or technologies, and can provide support for multiple types of business-to-consumer (B2C) transactions. This role may be filled by tech support engineers.
Tier 3 (Senior): Possesses knowledge and experience in supporting a broader range of products or technologies. Tier 3 technical support specialists are considered subject matter experts who can handle escalations and, in some cases, also handle business-to-business (B2B) transactions.
Technical support engineers tend to use tools developed in-house by their employers, such as customer relationship management (CRM) tools, ticketing, incident reporting systems, and more. Employers provide extensive training on the use of these tools, as well as communication platforms (such as phone hardware, chat, and email) during onboarding training.
Here are some essential tips to keep in mind when hiring technical support engineers in the :
It takes an average of 7-8 weeks to hire a technical support engineer in the
Compared to customer service roles, technical support engineers have average communication skills since they usually communicate instructions and troubleshooting steps. Soft skills are not a priority for most employers when hiring for this role.
Typically, this is an intermediate to senior-level position, requiring at least three years of relevant work experience.
Due to their seniority and experience, tech support engineers can work with minimal supervision and serve as a subject matter expert for junior team members.
A technical support engineer may specialize in a single product or technology that they have mastered over time.