Outsourcing Sales Support Services to the

Why Outsource Sales Support?

When it comes to growing your business, your Business Development (BDM) team should be focused on what they do best - selling. Administrative tasks such as preparing reports and presentations, organizing correspondence, managing databases, and CRM can be time-consuming and repetitive. These are the types of tasks that sales support specialists can handle, allowing your BDM’s to focus on selling. By outsourcing your sales support team, you can offload these transactional tasks and free up your BDM’s to drive growth for your business.

What Do Sales Support Specialists Do?

Sales support specialists provide administrative support to all areas of a business, specifically to assist BDM’s and other key sales figures. They handle tasks that are necessary but repetitive, allowing your sales team to focus on generating revenue. These tasks include answering calls, providing and collating data for management, and assisting more experienced sales administrators with transactional tasks. By outsourcing your sales support team to the , you can reduce the burden of administrative tasks on your sales team and focus on growing your business.

Sales Support Skills and Experience

Outsourced sales support specialists in the possess essential traits, including attention to detail, customer care, adaptability, and the ability to work well under pressure. These successful administrative teams are service-oriented and have an excellent work ethic. Your outsourcing company will carefully consider these traits, ensuring that quality is not jeopardized when outsourcing to the . Since English is one of the main languages spoken in the , quality customer service is a must-have skill for these roles. By effectively communicating with your outsourcing provider, you can establish how you want your sales support team to work, what goals you want to achieve, and what tasks are a priority for your business.

Sales Support Tools

The success of any sales support team depends on the organization’s CRM. MicroSourcing’s sales support team commonly uses CRMs such as Hubspot and Salesforce, which allows offshore teams to access the information they need to address customer complaints, handle client queries, and prepare product or service reports. The is one of the leading countries for outsourced services, and outsourcing customer services and CRMs go hand in hand.

Cost Savings with Outsourcing Sales Support

Outsourcing sales support to the is a cost-effective solution for your administrative sales tasks. Because living costs are low in the , labor and occupancy costs are also low. You can employ fully qualified, experienced sales administrators for your team in the for up to 70% less than you’d pay in your local employment market.

Tips for Employing Sales Support Personnel

It can take up to 4 weeks to hire a sales support team member in the . It's important to remember that sales support personnel are just as important as your sales consulting team, and top-performing organizations have been found to have double the amount of sales support personnel compared to their sales team. While sales support is a transferable role with skills applicable to any industry, it may take longer to recruit intermediate or advanced sales support representatives. It is often better to recruit candidates who have worked in similar industries and understand industry-specific tools, software, and strategies for more senior roles. Additionally, it's essential to invest in your support staff to maintain high levels of employee satisfaction and performance. Your sales support team should have data entry and good typing skills, be proficient in administrative tasks using Microsoft Office, and have clear administrative goals set for them.

Conclusion

Outsourcing your sales support team to the is a cost-effective solution that can supercharge your business growth. By freeing up your BDMs to focus on selling and entrusting the administrative tasks to experienced sales support specialists, you can ensure that your business runs smoothly and efficiently.

The outsourced sales support specialists in the possess the necessary skills and experience to handle all your administrative needs, from managing databases and preparing reports to handling customer complaints and queries. Their ability to adapt to various working environments, attention to detail, and service-oriented mindset make them the perfect fit for sales support roles.

In addition, outsourcing to the can save you up to 70% on labor and occupancy costs. The lower cost of living in the means that you can employ experienced sales administrators for your team at a significantly lower cost than in your local employment market.

However, when employing sales support personnel, it is crucial to keep in mind that their role is as important as your sales consulting team. By investing in your support staff and providing clear administrative goals and expectations, you can maintain productivity levels and ensure your business runs smoothly.

Overall, outsourcing sales support services to the just makes good business sense for many organizations. With their expertise, cost-effectiveness, and commitment to quality, you can take your business to the next level and achieve your goals.