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According to recent research, the online hospitality and tourism booking services market is expanding at an exponential rate, with a projected compound annual growth rate (CAGR) of 9.0% from 2022 to 2030. This growth is largely due to the increasing disposable income and changing consumer behavior resulting from the pandemic's impact, with a surge in overseas travel.
One of the primary challenges for businesses in any industry is sourcing quality staff, and the same can be said for hiring experienced and competent reservation and booking agents. Outsourcing offers a solution. Many reservation tasks can be performed online, making them ideal for offshore locations, provided your business is ready for offshore outsourcing. Outsourcing can save businesses up to 70% on employment costs while maintaining quality and output efficiency.
Outsourcing also provides business growth and scaling opportunities, allowing organizations to tap into 24/7 support and navigate seasonal demands with ease. Hiring offshore teams frees up local teams to focus on more productive and rewarding work, leading to better efficiency, productivity, and job satisfaction.
When deciding which offshore reservation and booking support is necessary, start by identifying the level of experience required. Reservation and booking agents can be classified based on years of experience, ranging from junior to senior positions. Junior to intermediate positions typically require up to 3 years of experience, while senior positions require 3+ years of experience.
When employing reservation and booking agents, it is essential to ensure they are familiar with your business's systems and software to provide the best service possible for your business and clients. Effective communication with your talent acquisition team is also critical to ensure they know the job requirements, skills, and qualifications necessary for your ideal reservation and booking agent(s).
You can recruit as many reservation and booking agents as necessary from project to project and even hire senior reservation and booking agents to manage your offshore teams. Having one team lead can ensure streamlined communication and project updates, making it easier for your onshore team to work with your offshore team.