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QA specialists are excellent analysts and process experts who thrive on data and performance measurement. They can provide suggestions for improvements and fixes for any issues that may arise. With years of experience monitoring quality in contact centers, they have seen and resolved almost every type of issue imaginable.
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If you're considering outsourcing your quality assurance (QA) or testing, then you've come to the right place. A QA specialist is responsible for ensuring the quality of a product or service based on the given parameters set by the client or company.
QA specialists are excellent analysts and process experts who thrive on data and performance measurement. They can provide suggestions for improvements and fixes for any issues that may arise. With years of experience monitoring quality in contact centers, they have seen and resolved almost every type of issue imaginable.
There are plenty of experienced QA specialists available for outsourcing in the . With numerous contact centers and business process outsourcing companies, you have plenty of options to improve your processes and outcomes.
A QA specialist is a subject matter expert who knows the product or service inside out. They have relevant work experience, which is more essential than any particular degree. The longer they've been in a QA role, the more situations they've resolved, making them more valuable.
QA roles are evolving with the industry, including changes in processes, scope of work, and technology. The BPO industry's demand for QA specialists is continuously growing.
In the software industry, there are three levels of QA specialists: junior, intermediate, and senior. The level is based on the specialist's experience in the field.
While there are QA tools available online, most QA tools are internally developed together with the CRM application developed by the company. In the software industry, the commonly used applications include Selenium, TestComplete, Postman, Apache JMeter, SoapUI, Ranorex, MicroSourcing, Tricentis, MicroSourcing Rest assured, and Fiddler.
It takes 5-7 weeks to hire a QA specialist in the . It takes more time to find an externally-sourced QA specialist who has expertise in a particular industry or product or service. We recommend opening the role to existing staff since it promotes growth and development within the organization, and the training and adjustment for the role will be quicker.
QA specialists do not come from a specific university or course or degree. In the BPO industry, QA specialists are not hired fresh from college since expertise in the product and service can only be gained through first-hand experience in daily operations.