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The global order processing market is expected to grow significantly, reaching USD 2.44 billion by 2023. This growth is driven by digital transformation and the increasing use of smartphones and website ordering.
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Order processing is a critical business workflow that starts with a customer placing an order and ends with its successful delivery. It requires skilled professionals who can efficiently manage data-entry, track order inaccuracies, and remain calm and professional under stressful situations. Neglecting the development of the order processing team can lead to severe consequences in terms of client satisfaction.
The global order processing market is expected to grow significantly, reaching USD 2.44 billion by 2023. This growth is driven by digital transformation and the increasing use of smartphones and website ordering.
Outsourcing order processing tasks is a cost-effective solution for data management companies to keep up with the market's growth. The country has a highly-skilled workforce that can perform repetitive and time-consuming order processing tasks at a fraction of the cost of hiring specialists locally. This cost-saving can be up to 70% in some cases.
Outsourcing order processing tasks also allows onshore teams to focus on higher-value work, resulting in an increase in output efficiency and quality levels. Additionally, outsourcing can create business growth and scaling opportunities by allowing the onshore team to focus on increasing profits, business development, and other essential tasks.
Several order processing roles are well-suited for outsourcing, such as order processing specialists, order entry clerks, customer service representatives, order fulfillment specialists, data entry operators, return support specialists, and order management system engineers. Order processing is closely related to other data management functions, such as data cleansing, data visualization, and data analysis teams.
Expanding the offshore order processing team is crucial as the business grows. It is essential to communicate anticipated order volumes and other relevant information to avoid overwhelming the offshore team with data-entry tasks or customer service issues. Continuous development and training of the order processing team are necessary to ensure optimal performance and maintain high levels of client satisfaction.