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Business experts often recommend keeping core business onshore while outsourcing non-core activities such as data processing, back-office support, administration, quality assurance, and workflow planning. Outsourcing these activities can result in huge efficiencies for your business and free up resources for your core strategy.
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Business experts often recommend keeping core business onshore while outsourcing non-core activities such as data processing, back-office support, administration, quality assurance, and workflow planning. Outsourcing these activities can result in huge efficiencies for your business and free up resources for your core strategy.
Outsourced operations teams are highly specialized and can provide a wide range of services such as streamlining processes, identifying issues and opportunities for improvement, ensuring legal compliance, processing data, analyzing risk, and overseeing operational sections of the business. They can also assist with forecasting, developing metrics and KPIs, and providing reports and accountability.
One of the main reasons to outsource operations to the Philippines is cost. Highly educated professionals with the necessary skills and attention to detail can be hired for a fraction of the cost in countries such as the US, Canada, and Australia. Additionally, the Philippines has a wealth of expertise in operations management outsourcing, with over 13 years of experience matching and managing over 5,000 Filipino professionals for over 380 client companies.
Your outsourced operations team should be tailored to your company's needs. Examples of specialists you may include on your team are operations specialists, administration specialists, and quality assurance specialists. These professionals can optimize daily activities, provide administrative support, and ensure the quality and compliance of your operations.
In conclusion, outsourcing operations management can provide significant benefits for your business, including cost savings, increased productivity, and expanded capabilities. The Philippines offers a wealth of expertise in operations management outsourcing, making it a prime destination for companies looking to streamline their operations and focus on their core strategy.
To maintain the high standards of your business, the quality assurance team takes charge of quality control, which involves identifying and resolving quality issues, conducting product testing and audits, implementing standards, documenting procedures, and evaluating and monitoring progress. This team can be composed of a quality assurance manager/supervisor and quality assurance analysts.
The workflow planning specialist is often the bridge between onshore and offshore employees, ensuring that everyone is on the same page and that work is received, assigned, tracked, completed, and evaluated. The team may also include workflow planning assistants who provide support to specific business segments or teams.
In addition to the quality assurance and workflow planning teams, organizations typically structure their operations team to include representatives from contact center, data processing, information technology, and finance and accounting teams.
The beauty of an operations team is its responsiveness. Once the team is up and running, it can advise on an optimal team structure tailored to your business. Typically, a small team of operations specialists is formed to look for efficiencies that might be gained by expansion. Depending on the size of your business, the team is typically comprised of two or three people:
1 Senior Operations Manager
1 Operations Manager
2 Business Unit Operations Managers
1 Assistant Operations Manager
The Senior Operations Manager and Operations Manager allocate units or processes within the business and may take on specific projects or groups of staff. The Assistant Operations Manager offers specialized administrative and data processing support to this team.
The administration team provides administrative and data processing support to the operations team. A typical initial team structure includes three to four people:
1 Administration Manager
2-3 Administrative Assistants
Individual Administrative Assistants are assigned to specific management staff, while the Administration Manager oversees consistency and smooth communication within the unit. The manager may also work within an administrative assistance role alongside their management duties.
As your company footprint expands, you may want to invest in outsourcing your operations management to continue the support of other teams. The operations experts specialize in process analysis and optimization, and can make recommendations when new processes and procedures come online. You can manage your outsourced operations team directly or have your offshore operations fully managed by us, depending on how hands-on you want to be.