Industry 4.0, also known as the Fourth Industrial Revolution, is built on smart, globally connected technologies that are revolutionizing the IT industry. This technological revolution is expected to increase connectivity and reduce high labor costs, which will boost the competitiveness of Western nations. However, it is important to note that Industry 4.0 technologies such as cloud integration, AI processing, blockchain technology, and big-data analytics require increasingly complex and evolving relationships with technology.
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Industry 4.0, also known as the Fourth Industrial Revolution, is built on smart, globally connected technologies that are revolutionizing the IT industry. This technological revolution is expected to increase connectivity and reduce high labor costs, which will boost the competitiveness of Western nations. However, it is important to note that Industry 4.0 technologies such as cloud integration, AI processing, blockchain technology, and big-data analytics require increasingly complex and evolving relationships with technology.
To maintain these relationships, specialized talent is required. Unfortunately, it has become increasingly difficult to recruit and retain professional IT staff onshore, especially with global IT spending anticipated to grow to US$4.5 trillion in 20221. Businesses investing in data security, web development, and team conferencing platforms now more than ever, due to the introduction of remote work, make it harder to keep staff. As a result, organizations need IT teams that can deliver Industry 4.0-ready solutions, maintain baseline functions, and keep them up-to-date, secure, and compliant.
As a cost-effective and reliable solution, many organizations are turning to managed IT services, also known as tech outsourcing, to reduce the difficulties of developing bespoke tech capabilities in the face of ever-increasing costs and complexity. Some benefits of managed offshore IT services include:
Moreover, as a profession, IT relies on fast-changing and complex technical competencies. This means job roles have fragmented into myriad individual specialties, requiring a team of specialist professionals.
Managed IT services providers can support a wide range of IT roles and functions, broken down by field of expertise and type of support being provided. Some examples include:
Hardware, Systems and Network Support:
These professionals design, build, and maintain data communication systems and provide hardware and telephony assistance. They are the IT support division of your organization, helping people reset their passwords, keeping the network healthy, and streamlining the system with tech fixes. Job titles can vary, but roles within this team could include:
The Database Administration team plays a vital role in any organization that deals with a vast amount of customer information. Their primary responsibility is to store, organize, and maintain the data and ensure that it complies with privacy requirements. They work tirelessly to keep things running smoothly and efficiently, especially when dealing with large amounts of data.
The team comprises various roles, including the Database Support Specialist, Database Support Manager, and Database Administrator.
The Software Development and Support team are responsible for building, designing, and maintaining software systems and applications. They work diligently to provide innovative solutions to streamline and improve your organization's operations. The team writes code in various programming languages such as Java, PHP, Python, VB.NET, and others, ensuring smooth integration with other systems.
The team comprises various roles, including the Application Developer, Applications Engineer, Programmer, Developer, Java Developer, Software Developer, Software Engineer, .NET Developer, Quality Assurance Analyst, Systems Software Engineer, and Lead Software Developer.
The Web Development and Support team are responsible for creating, designing, and maintaining your organization's online presence. This includes your websites, portals, and eCommerce platforms. They are experts in both front-end and back-end development, web administration, and web support, ensuring that your online presence operates smoothly and professionally.
The team comprises various roles, including the Front End Developer, Back End Developer, Web Administrator, Web Developer, Webmaster, Web Support Specialist, and Lead Web Developer.
The Information Security team acts as your data bodyguards, protecting your computers, networks, and data centers against security breaches, viruses, or cyber-criminal attacks. Their primary responsibility is to ensure the safety and confidentiality of your organization's data.
The team comprises various roles, including the Information Security Analyst/Specialist, IT Security Specialist, and Information Security Manager.