Consider outsourcing your education services to a specialized education BPO.

If you're planning to hire an offshore provider, there are a few things you should know beforehand. The education industry is growing rapidly and is projected to be worth $10 trillion by 2030, accounting for over 6% of the gross world product. However, to keep up with the changing landscape, providers must be aware of the challenges they face. A panel of higher education specialists has identified five significant trends affecting the sector, including the growth of consumerism, shrinking profitability margins, increasing competition, shifting industry requirements, and geopolitical factors.

As an operator in the sector, it's essential to recognize that the future is already upon us.

Adapting to the digital transformation and thriving in the peer-to-peer exchange economy requires an agile approach. Your clients are seeking high-quality educational outcomes tailored to the 21st century and delivered through innovative, seamless, and technologically-driven platforms. To ensure your internal resources are focused on your core business and to meet your customer's delivery expectations, you must invest in a different kind of expertise.

Outsourcing some of your operations is the ideal way to achieve these goals. It's why collaborating with a BPO in the education industry is becoming increasingly popular.

The education industry is increasingly reliant on innovation and technology to deliver services to a digitally-oriented customer base. With the ubiquity of mobile phones and internet access, outsourcing education roles makes perfect sense. By doing so, education organizations can benefit from more cost-effective and professional services that are optimized for mobile and digital platforms. A Forrester survey conducted in 2015 demonstrated that self-service and agent-assisted digital communication channels are the preferred methods of customer service for most customers. Therefore, it is essential that education providers have the necessary infrastructure to deliver their services through these channels.

Offshore teams possess the expertise required to set up and maintain the necessary infrastructure. They have experience in tasks such as keeping websites up to date, managing knowledge databases, and providing live chat, mobile self-service platforms, and email support. They can also manage IT, maintain systems, troubleshoot, and enable video lectures and customized online learning portals, library systems, grading, and teaching resource software. With increased competition and regulatory requirements, it is also necessary to streamline business operations to maintain profit margins. Therefore, outsourcing functions such as student fee management, e-learning services, resources and facilities management, compliance, document management, and financial management is an excellent option. Universities and schools have already turned to outsourcing to fill the gaps created by government spending cuts.

Commonly offshored education roles include online tutors for various subjects, English teachers, teaching assistants, admissions officers, e-learning specialists who design modules, and student enrollment officers. These roles can be outsourced to offshore teams that possess the necessary expertise and experience to handle the tasks efficiently and cost-effectively. By outsourcing these roles, education providers can free up their resources and focus on core business operations while ensuring that these important functions are performed to a high standard. Offshore teams can provide valuable support in areas such as online tutoring, curriculum design, admissions, and enrollment, thereby contributing to the success of education-focused organizations.