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Outsourcing administrative tasks allows local teams to focus on more productive and rewarding work, while offshore teams equally committed to their roles can consistently improve efficiency, productivity and job satisfaction across an organization.
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Partnering with a quality outsourcing provider can help businesses in any industry save up to 70% on employment costs for the same level of talent and output quality. This is due to the cost of living in popular outsourced countries being lower than in Western countries. Outsourcing administrative tasks allows local teams to focus on more productive and rewarding work, while offshore teams equally committed to their roles can consistently improve efficiency, productivity and job satisfaction across an organization. Outsourcing also helps organizations navigate seasonal demands to support sustainable growth by finding the right people offshore quickly to tackle growing demand without the usual hassle and expenditure. Hiring offshore teams can also provide 24/7 capabilities adding flexibility to get work done faster and offer necessary support round-the-clock.
To hire offshore administrative assistants, businesses need to identify the level of experience required, whether it is junior, intermediate or senior. Junior administrative assistants have less than 2 years of administration experience and can perform tasks such as data entry, project management and research, document control, and customer service. Intermediate assistants have 2-4 years of relevant administrative experience and can perform tasks such as reconciliation of expense reports, process management, and escalation of customer queries. Senior administrative assistants have 4+ years of customer service experience and can perform tasks such as training junior administrative assistants, providing month-end KPI reports or updates to senior management teams, and identifying improvements to administration processes.
Administrative assistants rely on several systems and platforms to provide effective organizational and back-office support. These tools can be internal or specific to an organization. It is essential for administrative assistants to know the business's systems and software to provide the best level of service for the business and its clients.
Effective communication with the talent acquisition team is key when employing administrative assistants. Providing the job requirements, skills, and qualifications required of the ideal administrative assistant(s) helps the team source the right candidates, streamline the recruitment process, and find the best-fit candidates to meet the business's needs. It is also possible to recruit as many administrative assistants as needed, from project to project, and even hire senior administrative assistants in the offshore location to manage the offshore teams. Having one team lead can ensure streamlined communication and project updates are effectively delivered to the onshore team.
The business support services market is expected to grow significantly over the next few years, with a compound annual growth rate (CAGR) of 7.7%. Outsourcing administrative assistants is a simple and cost-effective solution to sourcing quality staff, and businesses can benefit from cost savings, increased output efficiency, business growth and scaling opportunities, and 24/7 support by doing so.